NexlyLearn

Refund & Cancellation Policy

Effective date: September 2026 | Last updated: September 2026

This Refund & Cancellation Policy ("Policy") applies to purchases made through NexlyLearn websites, checkout pages, and applications by NexlyLearn ("NexlyLearn", "we", "us", or "our"). It should be read together with our Terms of Service and Privacy Policy. Please review this Policy before making a purchase.

At a glance

• Eligible refund requests must generally be submitted within 72 hours of purchase.
• The 72-hour period begins from the date and time the payment is successfully completed.
• Requests submitted after 72 hours will generally not be eligible for a refund, subject to the exceptions described in this Policy and applicable law.
• Approved refunds are generally initiated within 7 business days.
• Free workshops and free sessions do not create a refund entitlement because no fee is charged for the free session itself.

1. Free Workshops and Sessions

Our AI Mastery Workshop and similar sessions advertised as "free" do not require a payment to attend, so there is no session fee to refund. Any crossed-out or reference price displayed on a promotional page represents the stated value of the session and is not an amount charged for the free session.

• You may cancel your free seat at any time by contacting NexlyLearn through the support channel provided in your confirmation message or on the relevant website.
• If a free session is rescheduled or cancelled by NexlyLearn, we will communicate the change and, where applicable, offer an alternative date. If you cannot attend the new date, you may cancel your registration.
• A free workshop does not include any paid course, programme, membership, bundle, or subscription. Paid products are purchased separately and are governed by the applicable sections of this Policy.

2. Paid Products Covered

This Policy applies to paid courses, programmes, memberships, live cohorts, bundles, and digital products offered by NexlyLearn (collectively, the "Paid Products"). The applicable price, inclusions, and delivery format are displayed on the relevant checkout or purchase page before payment.

Prices are displayed in Indian rupees unless otherwise stated. Applicable taxes, including GST where relevant, will be shown as part of the applicable purchase information.

3. Refund Eligibility — 72-Hour Refund Window

You may request a full refund of an eligible amount paid within 72 hours of completing your purchase.

The 72-hour period begins from the date and time the payment is successfully completed, based on the transaction records available to NexlyLearn.

A refund request submitted within the 72-hour period will be reviewed to confirm that the transaction is eligible under this Policy. Submission within 72 hours does not, by itself, guarantee approval where an exclusion or exception applies.

Where a particular offer or purchase page expressly provides different refund terms, those terms may apply to that purchase.

4. Refunds Outside the 72-Hour Period

After the 72-hour refund period has expired, payments will generally be non-refundable, except in the circumstances described below or where a refund is required by applicable law.

5. Refunds We Will Make

• Duplicate payments — If you are charged twice for the same purchase, we will refund the duplicate or excess amount after verification.
• Payment deducted but access not activated — If your payment is successfully deducted but the purchased access is not activated because of an issue within our control, we will review the transaction and, where appropriate, provide access or a refund.
• Service not delivered — If NexlyLearn cancels a paid programme or fails to provide the purchased service for reasons within our control and cannot offer a reasonable alternative, we may provide a full or appropriate pro-rata refund, depending on the circumstances.
• Unauthorised transactions — Please report suspected unauthorised transactions to NexlyLearn and your bank or payment provider immediately.
• Legal rights — Nothing in this Policy limits any refund or consumer rights that cannot lawfully be excluded or restricted under applicable law.

6. What Is Not Refundable

• Change of mind, lack of time, or a lower-than-expected level of commitment after the applicable 72-hour refund period.
• Missed live sessions. Where replays or a later batch are available, NexlyLearn may provide access to them at its discretion, but a missed session alone is not a ground for a refund.
• Dissatisfaction with personal outcomes such as career changes, income, job offers, promotions, or business results. NexlyLearn does not guarantee any particular income, job, or specific result. Testimonials and figures shown on our pages may not represent typical outcomes, and results depend on individual circumstances, effort, and market conditions.
• Third-party charges, including payment gateway fees, bank charges, and currency-conversion costs, unless the applicable refund is due to an error attributable to NexlyLearn or otherwise required by law.
• Accounts suspended or terminated for breach of the applicable Terms of Service, including unauthorised sharing of login credentials, redistribution of content, or unauthorised recording of sessions.
• Discounted or promotional purchases where the applicable offer expressly states at checkout that the purchase is non-refundable, subject to applicable law.

7. How to Request a Refund

To request a refund, contact NexlyLearn using the refund or support contact details provided for the relevant service or purchase.

Please include the following information:

• Full name used during the purchase.
• Registered phone number and email address.
• Order or transaction ID.
• Name of the purchased course, workshop, programme, or other Paid Product.
• Date and approximate time of payment.
• Brief reason for the refund request.

We may request reasonable verification or additional transaction information and may review relevant product-usage records when necessary to determine eligibility under this Policy.

8. Refund Review and Approval

We will review the request against the applicable purchase details, transaction records, and refund terms. NexlyLearn may contact you if additional information is required.

We aim to acknowledge refund requests within 2 business days and, where reasonably possible, communicate the refund decision within 7 business days.

9. How and When Refunds Are Paid

• Approved refunds will generally be returned to the original payment method, such as the applicable card, UPI, net banking, or wallet used for the transaction.
• We do not ordinarily issue refunds in cash or to a different account or payment method.
• Approved refunds are generally initiated within 7 business days of approval.
• The time taken for the refunded amount to appear in your account may vary depending on the payment gateway, bank, card issuer, UPI provider, wallet, or other financial institution.
• For EMI or buy-now-pay-later transactions, refunds are subject to the applicable lender or payment provider's processes. Interest, financing charges, or processing fees charged by a lender or third party may not be refundable by NexlyLearn.
• Once a refund is processed, access to the refunded Paid Product may be discontinued.

10. Chargebacks

If you have a payment concern, we encourage you to contact NexlyLearn before initiating a chargeback with your bank or payment provider so that we can attempt to resolve the issue promptly.

Where a chargeback is initiated, NexlyLearn may temporarily suspend access to the relevant Paid Product while the payment dispute is reviewed.

Where a chargeback is determined to involve fraud, misuse, or abuse, NexlyLearn may take appropriate action under its Terms of Service and applicable law.

11. Upgrades, Transfers and Deferrals

Where NexlyLearn offers a transfer or deferral option for a particular programme, the applicable terms will be communicated at the time the option is offered.

Where permitted, a learner may be allowed to defer participation to a later batch or transfer a seat subject to availability and NexlyLearn's approval. A seat transfer to another person is not permitted unless NexlyLearn agrees in writing.

12. Changes to This Policy

NexlyLearn may update this Policy from time to time to reflect changes to our products, services, payment processes, or applicable requirements.

The version in force at the time of your purchase will generally apply to that purchase, unless a later change is required by applicable law. Updated versions will be posted through the relevant NexlyLearn website or service with a new date.

13. Contact and Grievances

For refund or support questions, please contact NexlyLearn using the contact details published on the relevant NexlyLearn website or purchase page.

NexlyLearn
DLF Capital Greens
Shivaji Marg, Motinagar
New Delhi 110015
Phone: +91 83840 03388

If NexlyLearn designates a Grievance Officer, the applicable name and contact details will be published on the relevant website or service.

14. Governing Law and Jurisdiction

This Policy is intended to be governed by the laws of India, subject to any mandatory rights or remedies available to you under applicable law.

Subject to applicable law, disputes relating to this Policy or a purchase may be subject to the jurisdiction of the courts at New Delhi.